Liverpool88 Privacy Policy — Data Protection for Malaysian Members

This Privacy Policy is drawn up in compliance with the Malaysia Personal Data Protection Act 2010 (PDPA) and outlines the data collection and usage practices of liverpool88. By registering or using our platform, you agree to this policy. We encourage you to read this document carefully in full so you have a complete understanding of how your information is managed.

Liverpool88 is a licensed online betting platform committed to protecting every member's privacy. We understand that your trust is our most valuable asset, and that trust can only be built through transparency in how we handle your personal data.

This Privacy Policy applies to all information collected through the liverpool88 website, mobile app, and any of our official communication channels. It covers how we collect, use, store, disclose, and protect your personal data throughout your membership on our platform.

We only collect information necessary to provide you with a safe, fair, and high-quality service. The information we collect falls into two main categories:

A. Information You Provide Directly

• Full name as it appears on your official identification document
• Date of birth for age verification purposes
• Active email address and mobile number
• Bank account details for processing deposits and withdrawals
• KYC documents such as MyKad, passport, or bank statement
• Account passwords stored in the most complex form (hashed)

B. Information Collected Automatically

• IP address and device information used to access the platform
• Game session data including date, time, and game type
• Deposit and withdrawal transaction history
• Account activity logs for security purposes
• Website cookie and tracking technology data

Every piece of information we collect has a clear and specific purpose. liverpool88 does not use your data for any purpose not stated in this policy without first obtaining your consent.

• Account Management: Create, verify, and manage your member account including the KYC process.
• Transaction Processing: Process deposits, withdrawals, and bonus payments securely and accurately.
• Platform Security: Detect and prevent fraudulent activity, money laundering, and unauthorized access.
• Customer Support: Assist you with technical issues, account inquiries, or game disputes.
• Legal Compliance: Meet reporting and audit requirements mandated by relevant authorities.
• Service Improvement: Analyze usage patterns to enhance the gaming experience and introduce new features.
• Marketing Communications: Send promotional information and special offers — you may opt out at any time.

Liverpool88 does not share your personal information with external parties except in the following defined circumstances:

• Payment Service Providers: Transaction information that must be shared with payment processors such as FPX, e-wallet gateways, and banks to complete your deposits and withdrawals.
• Game Software Providers: Minimum technical data required by third-party game providers to ensure games run smoothly and fairly.
• Legal Authority: We will disclose information when required by court order, police investigation, or any competent authority under Malaysian law.
• Technical Service Providers: Companies that provide cloud computing, analytics, and cybersecurity services to support our platform operations — all bound by strict confidentiality agreements.

All third parties that receive your data are required to comply with the same data protection standards we uphold at liverpool88. They are not permitted to use your data for any purpose other than those specified in our service agreements.

We continually invest in security infrastructure to ensure your data is always protected. The following are the key protective measures we have in place:

• 256-Bit SSL Encryption: All communication between your browser and the liverpool88 servers is protected by the highest level of industry-grade encryption.
• Encrypted Password Storage: Your password is never stored in plain text — it is secured using a one-way hashing algorithm that cannot be decrypted.
• Two-Factor Authentication (2FA): An additional security layer you can enable to protect your account from unauthorized access.
• 24/7 Monitoring: An automated security monitoring system that is always active, detecting suspicious activity and responding immediately.
• Regular Security Audits: External security assessments are conducted every quarter by independent cybersecurity experts.
• Internal Access Controls: Only authorised staff with specific job-related needs may access member data, and every access is recorded in an audit log.

Liverpool88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as maintaining your login session and language preferences. These cookies cannot be disabled.
• Performance Cookies: Help us understand how users interact with the platform for technical improvement purposes.
• Functional Cookies: Save your preferences such as display settings and game preferences so you don't have to reset them each time.
• Analytics Cookies: Used by internal analytics tools to understand usage patterns in aggregate and anonymous form.

You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the liverpool88 platform.

As a liverpool88 member and a Malaysian citizen or resident, you have the following rights regarding your personal data under the Personal Data Protection Act 2010:

Liverpool88 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by Malaysian law. Generally, active account data is retained for the duration of your membership, and after account closure, financial-related data is kept for 7 years to meet tax and audit legal requirements.

• Identity and KYC data: Retained for 7 years after account closure
• Financial transaction history: 7 years in accordance with the Companies Act and the Income Tax Act
• Game logs: 3 years for dispute resolution purposes
• Customer support communication data: 2 years
• Marketing data (if you have consented): Until you withdraw consent

Once the retention period has ended, your data will be securely deleted or anonymised using methods that meet industry cybersecurity standards.

The liverpool88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors under the age of 18.

Should we discover that personal data of an individual under the age of 18 has been collected without our knowledge, the account will be closed immediately and all related data will be deleted within 48 hours, unless required for legal investigation purposes.

Liverpool88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Any significant changes will be communicated to you via in-platform notification or your registered email at least 7 days before the amendment takes effect.

The "Last Updated" date at the top of this page will always be updated to reflect the latest version of this policy. Your continued use of the platform after any amendments are published constitutes your acceptance of the revised policy.

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist via in-platform live chat or on the FAQ us.